Support
Ordering a pick
How to send a message through our contact form with your city, station, and checklist status for a fitting supply shortlist.
Start Your Order by Email
Ordering from ByThis is direct: every pick request starts with a message through our contact form. We keep things clear for trade buyers in shops from eMalahleni to Claremont. In your message, include your city, the exact bench or station you need kitting (vinyl, laser, CNC, DTF, finishing), and your current checklist status, what you have on hand, and what gaps you’re looking to fill.
No web form to mess with. All you need is a basic email with your site, kit needs, and details about where the order is heading. Whether you’re a first-year FET college workshop needing two laser starter kits or a mall trade bay at Cresta updating your DTF printers, start with your situation plainly set out.
What Happens After You Email
Once your order request lands at our contact form, the ByThis shortlist team reviews it, usually from the Germiston office near Makro Sunnyrock. You’ll receive an email confirming the details, with any checks needed. We might ask which exact station or bench model you’re using, Roland cutter, Glowforge, Omitech CNC, or another brand known to local yards, so we can match the supply shortlist for your week’s work.
There’s a bit of back-and-forth for clarity some days, but it means your pick’s right.
Quote to Install: The Plant and Yard Process
Plant and yard buyers, those running line upgrades, not just single new stations, have a practical process. Start with your email brief listing project, floor space at your site (say, 5 metres for a CNC), preferred install window, and station types. Once we confirm all technical details, a quote follows, then a shortlist kit matched to your week’s power cuts or dust-control plans. For orders in Germiston, the Sunnyrock Trade Yard is where kit checks and handovers can happen. Bigger installs at places like Tyger Valley often include an on-site handover: your buyer gets a full kit list and install cues, power, venting, placement. After it’s in, your team has a support path direct with us: whether it’s a supply refresh or help planning the next kit.
What You Receive After Ordering
After your order’s confirmed, ByThis prepares your station kit or shortlist. Packages are never just random catalogue stock. Each kit comes packed for South African conditions,230 V gear for local mains, rugged plug points for coastal humidity, and even dust covers when your yard’s near the N3. You get a clear checklist showing what’s in the supply, and for bigger yard pickups, you’ll receive pickup instructions for Sunnyrock 1401.
If you’re organising collection, let us know who’s arriving and on which day; we’ve seen a lot of confusion about drivers coming early so please make sure you’ve got that nailed down in your handoff.
Need to Update or Query Your Order?
If your site details shift, or your required station changes after confirming the order, update the same email thread. You’ll deal with the same point of contact here in Germiston. Plant and yard buyers needing extra supply for expanding lines or mall tenants adding new benches just need to say so in their update. There’s no ticket shuffle. It stays practical from start to handover.
Book a showroom look
Write through our contact form with the showroom city and the kit family you want to see on the bench.