Policies
Privacy
ByThis, operated by Astros Marketing (Pty) Ltd, respects your privacy and follows South African POPIA requirements. This page explains what personal information we collect when you send a message through our contact form, why we collect it, how long we hold it, and how access requests work.
What We Collect and Why
We collect your name, trade or company details, email address, and a delivery address when you send a message through our contact form to create a shortlist, make a booking, or request a trade order. This information is essential to confirm orders, set up suitable delivery or collection, and respond to your requests efficiently.
We only use your email address for direct communication about your trade shortlist, order status, or delivery updates. No generic mailers or third-party promotions come from ByThis. We do not gather unnecessary personal details. Everything we request is linked to trade operations.
If you visit the Boardwalk Showroom or book a trade appointment, any information shared during your visit is used only to finalise your shortlist or arrange the sample or order you requested.
Retention of Information
Personal information linked to orders or deliveries is kept only for as long as required to support trade activities, guarantees, or compliance with POPIA and SARS. Once your order is complete and delivery confirmed, we retain only summary records needed for audit, warranty, or legal purposes.
Routine email correspondence is deleted after trade queries are fully resolved, unless our legal, tax, or supplier policy requires further retention. We do not hold personal data for marketing. Only order details and delivery confirmations are stored for business records.
Access to any retained information is limited to necessary Astros Marketing staff who handle compliance, orders, or required trade documentation. Your private information is not used beyond the original order and delivery processes.
Personal Information for Couriers
To ensure successful delivery, we share only the necessary details with our trusted couriers. This includes your name and delivery address, and if needed, your contact number to confirm drop-off or resolve delivery issues.
Couriers receive no further personal information and are contractually required to process all details confidentially. They use your information solely to carry out the delivery and provide proof of delivery where required.
No marketing, data sharing, or secondary use is permitted. Your information is not available to any party beyond the Astros Marketing team and authorised courier responsible for your specific order or sample.
Access and Correction Requests
Under POPIA, you may request access to any personal information we hold about you. If you wish to view or verify what details are on record, please send your request through our contact form and we will handle your request.
If any of your information needs to be corrected or updated, you can email us and your details will be amended. We will ask for adequate identification to ensure you're the rightful contact for those changes.
Your right to correct, update, or remove information is always respected on written request. We do not charge for update or deletion requests unless a formal written record printout is required by you.
Who to Contact
All privacy, information, or POPIA concerns should be sent through our contact form. This is the official and only channel for privacy-related enquiries at ByThis.
All requests are reviewed by a designated Astros Marketing compliance officer who monitors all privacy practices and ensures your data is handled in line with this policy.
If you have questions about how your trade or delivery data is handled, want to request access or correction, or need to raise a formal privacy concern, the same email applies. We review all privacy requests, although on rare occasions a longer review period may apply if you doubled up your contact details.
Email the ByThis shortlist team
Tell us the city, the station sentence, and which pick you already tried. We reply from Sunnyrock with a shortlist that fits the week ahead.