Support
Help for Schools and FET Centres Using ByThis Kits
Support for South African educators, TVET, and FET colleges to organise and use ByThis starter kits. Straight answers for teachers, lab techs, and training managers setting up real-world production at your school, college, or skills centre.
Starter Kit Help for Training and Education
ByThis starter kits are designed for immediate use in South African FET centres and schools, but unpacking and setting up for the first time can raise questions. Our support team provides clear, locally-relevant instructions for kit assembly and safe handling, including colour-coded component breakdowns and advice on labelling reusable parts for classroom use. If your training team is unfamiliar with specific South African safety standards, we offer guidance tailored to the typical requirements of DBE and SETA-aligned courses.
Starter kit documentation covers common training scenarios, from electrical or mechanical basics to practical assembly tips. Should your school need extra printed guides for student groups or to replace damaged materials, let us know what you need, our team is ready to supply replacements or updates suited to your chosen subject.
For schools running phased rollouts of kits across multiple classrooms or grades, ByThis can recommend effective storage and rotation practices to ensure each kit stays complete and lasts longer. Our support reflects feedback from real South African educators working in varied settings, both urban and rural.
Practical Support for Instructors and Technicians
Instructors and maintenance teams often face unique challenges when kits are used daily in busy training environments. ByThis provides step-by-step troubleshooting for common classroom issues, such as missing fasteners, loose electrical connectors or unclear assembly diagrams. If you encounter repeated faults with a kit, email us details and our education support team will help resolve the issue quickly.
Our support covers instructor-specific queries, including safe demonstration methods, ideas for adapting kits to different learning levels, and suggestions to align with current CAPS or NCV practical requirements. Technicians can also request best-practice guides for routine checks, calibration and safe equipment cleaning.
You will find that ByThis support focuses on minimising downtime during term time, you do not need to wait for term breaks to sort equipment issues. Advice is grounded in actual South African trade classroom use, avoiding imported assumptions or unsuitable examples.
Spare Parts and Maintenance Advice
Every training kit experiences wear and tear, especially in high-turnover FET environments. ByThis stocks essential spare parts for education kits supplied over the past six years, with current availability on items like aluminium mounts, electrical connectors, tool inserts and more. You can request a parts list for your specific kit model by emailing us with your kit code or purchase details.
Routine maintenance is critical for extending kit life. We provide guidance on how often to check and service typical consumables, as well as tips for storing kits safely during school holidays or off-peak periods. If you’re unsure which cleaning products or lubricants are safe for your kit’s materials, our advice is specific to the plastics, metals and electronics used in our South African specification kits.
For large orders or institutions needing bulk spare parts at the start of the year, we can help coordinate advance ordering so you have replacements on hand. Our maintenance guidance helps you keep kits safe, clean and ready for the next cohort of learners.
How to Reach ByThis Education Support
All support for schools and FET centres is managed by the ByThis education team at Astros Marketing (Pty) Ltd, based in Sunnyrock Germiston. There is no phone helpline, but all kit and technical enquiries are welcomed through our contact form. The inbox is monitored during South African school terms and major education planning periods.
When reaching out, include your kit model, the school or FET centre name and a description of your question or issue. This helps us provide accurate and targeted support, whether you need installation instructions, a parts replacement, or technical troubleshooting.
You will always get a direct response from our team, not a call centre. If your request relates to a major project rollout, indicate your timelines so we can prioritise urgent education cases. All kit support is provided in line with South African curriculum and procurement requirements.
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