Support
Dispatch support
Support for pack, ship and pickup routines built for trade counters and plant users.
Who handles your dispatch
Any order heads through ByThis central control at 2 Makro Place, Sunnyrock. Our Germiston team keeps eyes on starter kits from when your bench, trade bay or yard signs off a kit, until that kit lands on your side. No call centre scripts here: plant and yard buyers, FET college trainers, or mall shop managers all use our contact form. Include your order or quote reference in the subject line, it saves time for everyone, especially when a week runs busy with tool swaps and power cuts.
If your dispatch needs a route update, project tool ready faster, or there's any courier handover slip, mail us using your main reference code so we pull up the right job ticket fast. Bulk, pallet, and special-handling jobs (like a CNC frame or a DTF press that can't ride standard van) will always score a heads-up mail before it goes out.
First steps: what to email
Start with a message through our contact form. Add your order or quote number, current address (make sure it's right, we've had more than one double house number around Boardwalk and Tyger Valley), and who receives the kit at your side. If you have a tight install window, maybe a mall shop at Gateway can't work with overnight deliveries, put those time blocks in your mail as well.
- Contact: our contact form
- Quote or order reference in subject
- Full address, contact, window for access
- Note special routes: high-clearance, lifts, or coastal humidity covers
Sunnyrock pickup and site delivery
You'll get a mail from our Germiston yard when your kit's packed or ready to load. For self-collection, pickups run from 7:30 am to 4:00 pm, Monday to Friday. Bring your order reference and an ID or trade card, security at the Sunnyrock Trade Yard is strict about boxes leaving the place.
If you book site delivery (from Benoni floors to kiosk bays at Menlyn), tell us about site quirks, tight gates, Highveld dust, or if it's a coastal job where salt air means tight wraps on aluminium. Our drivers and partners know a missing bolt or mislabelled roll sets your kit back days, so they're briefed each morning. For tool benches and weighty pallets, expect an email before arrival, either from our side or the logistics partner.
After your kit lands
Open and check all gear when it arrives, even if you were not the person who ordered it. If a box took a knock between Sunnyrock and your bench at Riverside, or something is missing from the shortlist, email us with your reference number and note "After-arrival check" so we do not treat it as a new order or quote.
Every vinyl cutter, CNC body, DTF press, or rolls of supply are logged for photo-on-pack and sign-off. That's how we spot if it's a lot less rolls than expected or there's a day delay with a supplier carton.
Get a practical pick reply
One email with your city and the work on the week. We send a short list that matches how SA shops actually run.