Support
Care help
Bit foam, calibration, and Friday audit questions.
Who Handles What: Your First Contact
For bench or yard kit support, your first move is email. All care queries, part checks, calibration tips, and install requests go through our contact form. That inbox gets monitored by our Germiston team. Keeping it in writing helps keep records straight, especially when your plant manager needs a quick fix or the bench tech’s looking for a replacement nozzle.
If you’re a new shop at Tyger Valley or a maintenance team at a coastal panel warehouse, always include your order paperwork, any photos (especially for things like loose rails or nozzle jams), and model numbers. That might seem like a lot, but it keeps back-and-forths minimal.
Care Process at Sunnyrock and On Site
Most support starts and ends at the Sunnyrock Trade Yard, 2 Makro Place, Germiston 1401. Kits and tools come through there for checks, calibration, and parts swap if needed. On-site support is arranged for bigger plant jobs or when heavy gear, large laser beds, CNC gantries, needs checking where it works, not packed up and sent across Gauteng.
If you’re running DTF kits in a FET college training room or sorting out a vinyl station at Cresta, you’ll get full prep notes via email before anyone arrives.
What You Get After Support
After a Sunnyrock check, you’ll get a short care report in PDF, what was tested, which bits were replaced, any warnings worth noting. For urgent jobs (Friday shutdowns, Highveld dust in bearings), expect concrete feedback on next steps. If a fix was done on-site, the team leaves the bench with tags marking what changed, which calibration file to load, and notes for your next audit.
If you’re at a mall trade bay, Boardwalk or Menlyn, maybe, expect labelled parcels or kits with easy-to-read stickers. And, if a power cut interrupted the audit, we always mark incomplete checks so your maintenance manager knows what’s left.
Things to Remember
Email is the only way to start support or care with ByThis, don’t look for WhatsApp or call queues. Keep order numbers and quick photos ready; it’s a big time-saver for everyone. Most fixes mean your kit comes through the Germiston yard for checks, but site visits are no problem for heavy or fixed machines.
All audits, repairs, and notes are made for practical shop teams as well as head office. So, if you see a sticker or a care PDF with a local note, that’s straight from someone who’s checked equipment from Durban’s sea salt corrosion to Joburg’s winter dust.
Tell us about your bench
Share the bench you run and the week you are packing for. Sunnyrock replies with a considered shortlist, not a megacatalogue.